PRIVACY POLICY

In accordance with Regulation (EU) 2016/679 (GDPR), applicable international data protection laws, and generally accepted e-commerce best practices


1. Purpose of this Privacy Policy

This Privacy Policy is intended to provide a clear, detailed, and transparent explanation of how personal data is collected, used, stored, protected, and shared when users access, browse, interact with, or purchase products through the website www.ovdmaxi.com (the “Website”).

The protection of personal data is a core principle of the Data Controller’s business operations. This document is designed to meet the highest standards adopted by major international e-commerce platforms.


2. Definitions

For the purposes of this Privacy Policy:

  • “Personal Data” means any information relating to an identified or identifiable natural person

  • “Processing” means any operation performed on Personal Data

  • “User” means any individual accessing or using the Website

  • “Controller” means the entity that determines the purposes and means of processing Personal Data

  • “Service Providers” means third parties that process data on behalf of the Controller


3. Data Controller

The Data Controller is:

FER IMPIANTI S.R.L.
EU VAT Number: IT04732900610
Registered Office: Via Cecco Angiolieri 19, 81031 Aversa (CE)
Email: info@ovdmaxi.com


4. Applicability

This Privacy Policy applies to all Personal Data processed through the Website, regardless of the User’s location, nationality, or residency, and regardless of the device or technology used to access the Website.


5. Categories of Personal Data Collected

5.1 Identification and Contact Data

  • First name and last name

  • Username and account identifiers

  • Email address

  • Telephone number

5.2 Account and Customer Data

  • Account credentials

  • Communication preferences

  • Customer support interactions

5.3 Transactional and Commercial Data

  • Orders placed and order history

  • Products viewed, purchased, or returned

  • Shipping, returns, refunds, and warranty data

5.4 Billing and Invoicing Data

  • Billing address

  • Tax-related information where required

5.5 Technical and Usage Data

  • IP address

  • Browser and device information

  • Operating system

  • Access logs and timestamps

  • Interaction data with Website features

5.6 Marketing and Behavioral Data

  • Preferences and interests

  • Interaction with promotional communications

  • Advertising and remarketing data (subject to consent)


6. Sources of Personal Data

Personal Data may be collected:

  • Directly from Users

  • Automatically through Website technologies

  • From payment, logistics, or technical service providers

  • From lawful third-party sources


7. Purposes of Processing

Personal Data is processed for the following purposes:

  • Website functionality and administration

  • User registration and account management

  • Order processing and fulfillment

  • Payment handling and invoicing

  • Shipping and logistics coordination

  • Customer support and dispute resolution

  • Returns, refunds, and warranty management

  • Fraud detection and prevention

  • Security monitoring and abuse prevention

  • Compliance with legal and regulatory obligations

  • Business analytics and performance analysis

  • Website improvement and user experience optimization

  • Marketing communications and newsletters (subject to consent)

  • Personalized content, offers, and remarketing (subject to consent)


8. Legal Bases for Processing

Processing is based on one or more of the following legal grounds:

  • Performance of a contract

  • Pre-contractual measures

  • Legal obligations

  • Legitimate interests of the Controller

  • Explicit User consent, where required


9. Automated Processing and Profiling

Where permitted by law and subject to consent, automated processing and profiling activities may be carried out to analyze user behavior, preferences, and purchasing patterns in order to improve services and offer personalized experiences.

Users may object to profiling at any time.


10. Cookies and Tracking Technologies

The Website uses cookies and similar technologies to ensure proper functioning, analyze traffic, enhance performance, and support marketing activities.

Cookies may be technical, analytical, or related to profiling and advertising. Detailed information is available in the dedicated Cookie Policy accessible through the Website.


11. Data Disclosure and Recipients

Personal Data may be shared with:

  • Payment service providers

  • Shipping and logistics partners

  • IT and hosting service providers

  • Cloud and infrastructure providers

  • Customer support and CRM providers

  • Accounting, legal, and tax advisors

  • Marketing and analytics providers

Personal Data is never sold.


12. International Data Transfers

Where Personal Data is transferred to recipients outside the European Economic Area, appropriate safeguards are implemented, including adequacy decisions or Standard Contractual Clauses.


13. Data Retention

Personal Data is retained only for as long as necessary to fulfill the purposes outlined in this Policy, including:

  • Contractual and transactional data: retained in accordance with applicable laws

  • Account data: retained until deletion is requested

  • Marketing data: retained until consent is withdrawn

  • Security logs: retained for limited periods for security purposes


14. Data Security Measures

The Controller implements robust technical and organizational measures, including:

  • Encryption of data at rest and in transit

  • Secure authentication systems

  • Access control and role-based permissions

  • Network security and firewalls

  • Monitoring and incident detection systems

  • Backup and disaster recovery procedures


15. Data Breach Management

In the event of a personal data breach, the Controller will take all necessary measures to mitigate risks and comply with applicable notification obligations.


16. User Rights

Users have the right to:

  • Access Personal Data

  • Request rectification

  • Request erasure

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

Requests may be submitted to:

Email: info@ovdmaxi.com


17. Third-Party Websites and Services

The Website may include links to external websites or services. The Controller is not responsible for the privacy practices of such third parties.


18. Changes to this Privacy Policy

The Controller reserves the right to update or modify this Privacy Policy at any time. Changes will be published on the Website and will take effect upon publication.


19. Contact Information

For any questions regarding this Privacy Policy or the processing of Personal Data, Users may contact:

Email: info@ovdmaxi.com