This Right of Withdrawal Policy explains the conditions, procedures, and effects of the right of withdrawal applicable to purchases made through www.ovdmaxi.com (the “Website”).
This Policy is intended to provide clear, transparent, and detailed information in accordance with generally accepted international e-commerce standards and applicable consumer protection regulations.
The right of withdrawal applies exclusively to purchases made by consumers acting for purposes outside their trade, business, craft, or profession, where such right is provided by mandatory applicable law.
Business customers or users purchasing for professional purposes may not be entitled to a right of withdrawal, unless otherwise expressly agreed.
Where applicable by law, consumers have the right to withdraw from the purchase without providing any reason within 14 calendar days from:
the day on which the consumer or a designated third party takes physical possession of the goods, or
in the case of multiple goods ordered in one order and delivered separately, the day on which possession of the last good is acquired.
To exercise the right of withdrawal, the consumer must notify the Seller of the decision to withdraw from the contract by means of a clear and unequivocal statement.
The withdrawal request may be submitted by:
Email communication
Written notice containing the order details
The communication must include sufficient information to identify the order and the customer.
If the right of withdrawal is validly exercised:
The contract shall be considered terminated
All payments received from the consumer, excluding additional delivery costs where applicable, will be refunded
Refunds will be processed using the same payment method used for the initial transaction, unless otherwise agreed
Consumers must return the goods without undue delay and, in any event, no later than 14 days from the date on which the withdrawal was communicated.
Returned goods must:
Be unused or only handled to the extent necessary to establish their nature and characteristics
Be complete and in original packaging
Include all accessories, manuals, and components
Unless otherwise required by mandatory law or expressly stated, the direct cost of returning the goods shall be borne by the consumer.
The Seller shall not be responsible for loss or damage occurring during return shipment.
The Seller reserves the right to reduce the refund amount if the returned goods show signs of use, damage, or handling beyond what is necessary to verify their nature and functioning.
Refunds will be issued without undue delay and, in any event, within 14 days from the date on which the Seller is informed of the withdrawal.
The Seller may withhold the refund until the goods have been received back or evidence of return shipment has been provided.
The right of withdrawal does not apply in cases provided by applicable law, including but not limited to:
Customized or personalized products
Goods sealed for health or hygiene reasons once unsealed
Perishable goods or goods with a short expiration date
Digital content supplied on a non-tangible medium once performance has begun
The Seller reserves the right to refuse or limit withdrawal requests in cases of abuse, repeated returns, or fraudulent behavior, to the extent permitted by law.
For any questions or requests regarding the right of withdrawal, consumers may contact:
Email: info@ovdmaxi.com