This Warranty and Replacement Policy explains the terms, conditions, and procedures governing product warranties and replacement requests for purchases made through www.ovdmaxi.com (the “Website”).
This Policy is designed to provide clear, transparent, and detailed information in line with international e-commerce standards and applicable consumer protection laws.
This Policy applies to all products sold through the Website, unless otherwise expressly stated in writing.
Warranty rights may vary depending on whether the customer is acting as a consumer or as a business customer, and according to mandatory applicable laws.
Products sold through the Website are covered by statutory warranty rights provided by applicable law.
The statutory warranty covers defects in conformity existing at the time of delivery and becoming apparent within the legally prescribed period.
The warranty covers defects attributable to:
Manufacturing defects
Material defects
Non-conformity with product specifications at the time of delivery
The warranty does not apply to defects or damages resulting from:
Normal wear and tear
Improper use or misuse of the product
Failure to follow instructions or warnings
Unauthorized modifications or repairs
Accidental damage or external causes
To submit a warranty claim, customers must contact the Seller by email and provide:
Order number
Description of the defect
Supporting evidence (such as photographs or videos)
Contact information
The Seller may request additional information to assess the claim.
Upon receipt of a complete warranty claim, the Seller will:
Review the claim and documentation
Verify warranty eligibility
Determine the appropriate remedy
The Seller will respond within a reasonable timeframe, depending on the complexity of the assessment.
If a warranty claim is accepted, the Seller may, at its discretion and in accordance with applicable law:
Repair the product
Replace the product with an identical or equivalent item
Issue a partial refund
Issue a full refund
Replacement may be offered where:
The product is defective or non-conforming
Repair is not possible or reasonable
Replacement is required by applicable law
Replacement products may be new or refurbished, provided they meet equivalent quality and performance standards.
The replacement process may require the return of the defective product.
Unless otherwise required by law, the Seller will determine whether shipping costs related to replacement are covered or borne by the customer.
To the maximum extent permitted by law, the Seller shall not be liable for indirect or consequential damages arising from product defects.
This limitation does not apply where liability cannot be excluded under applicable law.
The Seller reserves the right to refuse warranty or replacement requests submitted in bad faith, abusively, or fraudulently, to the extent permitted by law.
This Policy is governed by the applicable law, without prejudice to mandatory consumer protection provisions.
The Seller reserves the right to modify or update this Policy at any time. Updated versions will be published on the Website and will apply from the date of publication.
For warranty or replacement requests, customers may contact:
Email: info@ovdmaxi.com